Careers

Role Purpose:

To manage and deliver end-to-end facility management services for  sites/projects, ensuring operational excellence, SLA compliance, and client satisfaction. The role acts as the primary accountable person on-site, translating operational plans into execution through Site Administrators, supervisors, and service teams, while escalating strategic, financial, or contractual matters to the Senior FM.

Key Task and Responsibilities:

 1. Site/s Operations Management

• Oversee day-to-day operations of assigned site/s (hard & soft FM services)
• Ensure all services (maintenance, cleaning, security, etc.) meet contractual SLAs and KPIs
• Coordinate planned and      reactive maintenance activities
• Ensure optimal      functioning of all building systems and assets

2. Team Supervision & Execution

• Lead Site Administrators, supervisors, and technical teams
• Allocate work, monitor productivity, and ensure service quality
• Ensure proper shift  planning by the administrator, manpower deployment, and attendance
• Provide on-the-job guidance and basic performance feedback

3. Client Relationship Management

• Act as the primary point of contact for the client/s
• Manage day-to-day client/s interactions, requests, and issue resolution
• Conduct routine service review meetings and site inspections
• Escalate critical  risks or issues to Senior FM

4. Maintenance & Asset Management

• Implement preventive  maintenance schedules as defined
• Ensure timely resolution of breakdowns and service requests
• Maintain asset registers, logs, and maintenance records
• Monitor asset performance and recommend improvements

5. Financial & Cost Control (Execution Level)

• Monitor site-level expenses against approved budgets
• Control material usage, manpower, and subcontractor costs
• Identify cost-saving opportunities and report to Senior FM
• Validate invoices and  service reports for accuracy

6. HSE Compliance & Risk Management

• Ensure compliance with health, safety, and environmental regulations
• Conduct routine inspections, toolbox talks, and safety audits
• Ensure all incidents are reported, investigated, and closed
• Maintain emergency preparedness at site level

7. Vendor & Subcontractor Management

• Supervise vendors and subcontractors at site
• Ensure service quality, safety compliance, and contractual adherence
• Verify work completion and service standards
• Escalate vendor performance issues where required

8. Reporting & Documentation

• Prepare and submit regular site reports: 
  • SLA/KPI performance
  • Maintenance       activities
  • Incident reports
  • Cost tracking
• Maintain accurate  records in CAFM / systems
• Provide inputs for monthly/quarterly reviews

9. Continuous Improvement

• Identify operational  inefficiencies and improvement opportunities
• Support implementation of process improvements and standardization
• Promote sustainability initiatives (energy, waste reduction, etc.)

Experience, Knowledge and Skills:

• Degree/Diploma in Engineering / FM or related field 
• 10 or more years of FM or site management experience 
• Experience managing large site/s or project/s
• Strong knowledge of hard & soft FM services 
• Basic financial and cost control knowledge 
• Good client-facing and communication skills 
• Familiarity with CAFM systems
• Operational execution excellence 
• Problem-solving and decision-making 
• Team coordination and supervision 
• Customer focus 
• Accountability for site performance