Careers

Role Purpose:

The Commercial Manager is responsible for managing the financial and contractual aspects of the Facilities Management business, ensuring revenue growth, cost control, contract compliance, and risk mitigation. This role focuses on optimizing commercial strategies, managing contract variations, overseeing invoicing and revenue recognition, and ensuring alignment with company financial objectives and operational execution. The role also ensures all commercial risks are assessed and addressed efficiently.

Key Task and Responsibilities:

• Commercial Management

1. Ensure proper setup of new contracts, including customer and contract codes, in alignment with company processes.

2. Manage contract variations, claims, and renewals, ensuring compliance with company objectives and profitability targets.

3. Conduct regular contract reviews and liaise with legal teams to ensure all commercial terms are well-documented and mitigate risks.

4. Oversee subcontractor variations, ensuring proper approval and integration into financial planning.

5. Ensure alignment between operational delivery and commercial terms to maximize revenue recovery.

• Financial Planning & Revenue Assurance 

1. Lead the cost-value reconciliation (CVR) process to ensure alignment between projected revenues and actual costs.

2. Oversee budgeting, forecasting, and financial reporting for FM contracts, ensuring profitability.

3. Ensure accurate and timely invoicing, billing, and payment tracking for FM services.

4. Manage financial risks related to revenue collection and invoicing disputes, ensuring compliance with contract terms.

5. Conduct commercial reviews of sales invoices, cost transfers, and credit notes, ensuring approvals are in line with financial governance.

6. Ensure recoverable variations are documented, justified, and submitted for approval within agreed timelines.

7. Work with Finance to ensure contract revenues are recognized correctly, avoiding revenue leakages.

• Risk Management

1. Support operations teams in managing financial exposure related to penalties, deductions, and performance-linked payments.

2. Implement governance over non-budgeted expenditures, ensuring proper approvals and financial controls.

3. Ensure proper documentation and validation of KPI penalties and manage negotiations to minimize financial exposure.

4. Lead dispute resolution for financial claims and contractual issues with clients and subcontractors.

• Stakeholder & Team Collaboration

1. Work closely with operations, finance, procurement, and legal teams to optimize contract execution and commercial effectiveness.

2. Act as the primary point of contact for clients on all commercial matters, ensuring contract performance and customer satisfaction.

3. Lead the training and development of internal teams on commercial and contract management best practices.

4. Collaborate with procurement and finance to ensure cost controls are maintained within contract budgets.

5. Ensure project teams are well-versed in the commercial implications of their work and promote a commercially aware culture,

Experience, Knowledge and Skills:

• 7–10 years of experience in commercial management, with at least 3–5 years in Facilities Management.
• Proven experience in contract negotiation, financial planning, and commercial risk management.
• Experience managing Cost Value Reconciliation (CVR), contract variations, and invoicing processes.
• Strong understanding of FM industry commercial models, procurement, and contract management.
• Strong contract negotiation and contract administration skills.
• Financial acumen with experience in budgeting, cost control, and revenue assurance.
• Excellent stakeholder management and communication skills.
• Analytical mindset with problem-solving abilities.
• Knowledge of FM industry standards, compliance, and financial regulations.
• Proficiency in ERP and FM-related financial systems such as COINS, CAFM, or equivalent.