Careers

Role Purpose:

The Senior Manager – Healthcare Services is responsible for establishing, managing, and scaling home healthcare services, including the deployment and operational management of nurses, physiotherapy technicians, and laboratory technicians for home-based services.

The role will lead end-to-end operations covering clinical governance, manpower planning, regulatory compliance, service quality, client coordination, and financial performance. The incumbent will ensure safe, compliant, and high-quality delivery of home care services in line with DHA / DOH regulations and company standards.

Key Task and Responsibilities:

Home Care Operations Management

• Lead day-to-day operations of home healthcare services, including nursing, physiotherapy, and diagnostic home services.
• Ensure effective scheduling, deployment, and utilisation of clinical staff for home visits.
• Monitor service delivery to ensure adherence to agreed SLAs, clinical protocols, and patient care standards.

Clinical Governance & Compliance

• Ensure full compliance with DHA / DOH / MOHAP regulations applicable to home healthcare services.
• Establish and enforce clinical policies, SOPs, infection control standards, and documentation requirements.
• Coordinate audits, inspections, and licensing activities related to home healthcare operations.

Manpower Planning & Resource Management

• Plan, recruit, onboard, and manage qualified nurses, physiotherapists, and lab technicians in coordination with HR.
• Ensure staff credentials, licenses, certifications, and renewals are valid and maintained.
• Monitor productivity, competency, and performance of clinical teams and initiate corrective actions where required.

Service Quality & Patient Experience

• Drive high standards of patient care, safety, and satisfaction across all home services.
• Address patient complaints, service escalations, and quality issues promptly and professionally.
• Implement continuous improvement initiatives to enhance service outcomes and patient experience.

Stakeholder & Client Management

• Liaise with healthcare partners, insurance providers, labs, and internal stakeholders to ensure service alignment.
• Support business development initiatives by providing operational inputs for proposals and service models.
• Build strong relationships with clients, patients, and referral partners.

Financial & Commercial Oversight

• Manage operational budgets, cost controls, and resource optimisation for home care services.
• Monitor revenue, margins, and cost drivers related to manpower-intensive home healthcare operations.
• Support pricing, costing, and service feasibility assessments for new home care offerings.

Reporting & Performance Management

• Prepare operational, clinical, and management reports covering KPIs, utilisation, compliance, and service quality.
• Track performance trends and recommend corrective or preventive actions.
• Provide regular updates to senior management on operational performance and risks

Experience, Knowledge and Skills:

Education:

• Bachelor’s degree in healthcare management, Nursing, Physiotherapy, Life Sciences, or related field
• Master’s degree in healthcare management or public health (preferred)

Experience:

• 8–10+ years of experience in healthcare operations, home care services, or clinical service management
• Proven experience managing nurses, allied health professionals, and diagnostic services
• Strong exposure to UAE healthcare regulatory frameworks

Skills:

• Strong operational and clinical governance knowledge
• Excellent people management and coordination skills
• High level of regulatory, compliance, and documentation discipline
• Strong communication, stakeholder management, and decision-making abilities