Role Purpose:
A Sr. Barista warmly welcomes customers into their establishment. They create and serve hot or cold beverages, often tailored to the customer's preferences. They are responsible for taking customer orders and payments. They also clean and sanitize their work areas, seating areas and equipment/tools.
Key Task and Responsibilities:
- Minor Admin role: Ensures ingredients are ordered the previous day for the next day's operations.
- Shift Protocol: Shift Closing and Opening procedures
- Problem Solving: Ability to customize and fulfill an order from the available Menu and update the POS system accordingly.
- Sales Pitch and Upselling: Ability to describe the USP's of the Products available on the Menu. Identify and use opportunities to cross sell.
- Stock Level Report: Conduct stock level checks and prepare report as per defined check list.
- Ensure Table Maintenance: Ensure tables are cleaned and maintained during the shift
- Food Delivery: Handling Aggregator orders from receiving to completion
- Team Supervision During Shift: Support and guide colleagues to ensure seamless customer experience. Accurate information handover at shift change.
Experience, Knowledge and Skills:
- Minimum 5-8 years of experience in the restaurant or café business
- Good beverage-making and customer interaction skills.
- Solid customer background, customer service, cash handling, preferably food service related.
- Good Team management skills
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