Careers

Role Purpose:

To oversee and manage the delivery of soft services such as housekeeping, pest control, landscaping, waste management, concierge, etc. across assigned sites/contracts, ensuring high standards of cleanliness, hygiene, and customer satisfaction. The role includes team supervision, quality control, vendor management, compliance, and continuous service improvement.

Key Task and Responsibilities:

Service Delivery Management

Plan, implement, and manage all soft service operations in line with contractual obligations and client expectations.

Conduct regular inspections and audits to ensure service levels are maintained in housekeeping, landscaping, pest control, and other soft service areas. Address service gaps and initiate corrective and preventive actions promptly.

Team Leadership

Manage and supervise a team of soft services supervisors and operatives. Monitor attendance, grooming, and performance of staff. Provide training, motivation, and support to team members for skill development and service excellence.

Client & Stakeholder Coordination

Act as the primary point of contact for soft services with the client. Attend client meetings, share progress reports, and resolve complaints in a timely manner. Maintain a high level of client satisfaction and manage expectations effectively.

Vendor & Contract Management

Coordinate with subcontractors/suppliers for outsourced services such as pest control and waste management.

Monitor vendor performance against KPIs and SLAs. Ensure timely procurement and availability of materials, chemicals, uniforms, and consumables.

Quality & Compliance

Ensure compliance with local regulations, health and safety standards, and environmental policies.

Maintain necessary documentation, logs, and reports for audits and inspections.

Implement best practices and support sustainability initiatives.

Budget & Cost Control

Monitor expenses related to soft services operations and control wastage.

Prepare and manage operational budgets within assigned limits.

Identify cost-saving opportunities without compromising on service quality.

Experience, Knowledge and Skills:

• Bachelor’s degree in Facilities Management, Hotel Management, or related field.
• Minimum 5-7 years of experience in managing soft services in an FM environment.
• Proven experience in client-facing roles and leading large teams.
• Strong leadership and people management skills
• Excellent communication and interpersonal abilities
• Client-oriented with problem-solving mindset
• Proficient in MS Office and CAFM systems
• Knowledge of HSE standards and hygiene protocols