Careers

Role Purpose:

The Mobilization Manager will lead the end-to-end mobilization of new projects, ensuring a seamless transition of facilities management services. This includes preparing and implementing transition plans, taking over facilities from existing FM service providers through the client or from contractors for newly constructed facilities. The role involves coordinating with internal departments to organize resources, executing mobilization activities in line with approved solutions, stabilizing operations for a few months, and handing over the stabilized project to the Facility Manager appointed by the Head of Operations.

Key Task and Responsibilities:

• Mobilization Planning and Execution:
Develop and implement a comprehensive mobilization and transition plan for new projects.
Ensure the plan aligns with the approved FM solution, including scope, budget, and timelines.
Take over facilities from existing FM service providers or contractors in coordination with the client, ensuring smooth operational transitions.
Conduct a thorough review of existing facilities, identifying any gaps or risks during the handover process.

• Snagging and Reporting:
Conduct detailed snagging of facilities to identify defects, incomplete works, or non-compliance with contract specifications.
Prepare and submit comprehensive snag reports to the client, detailing findings and recommendations for resolution.
Ensure all identified snags are resolved promptly in coordination with contractors or the existing FM service provider.

• Resource Coordination and Organization:
Coordinate with various internal departments, including HR, Procurement, IT, and Operations, to organize manpower, materials, tools, and equipment required for mobilization.
Ensure all resources, including CAFM systems and operational workflows, are in place to support project mobilization.
Facilitate the setup of office spaces, storage areas, and other logistical requirements for the mobilized project.

• Project Stabilization:
Oversee the stabilization phase of the project, ensuring operations meet the agreed service levels and KPIs.
Monitor and address any initial operational challenges, ensuring the project runs smoothly during the stabilization period.
Conduct training and induction programs for newly assigned staff to align them with project-specific requirements.

• Handover to Facility Manager:
Prepare detailed handover documentation, including operational workflows, asset registers, and performance metrics.
Handover the stabilized project to the Facility Manager assigned by the Head of Operations, ensuring a seamless transition.
Support the Facility Manager during the initial stages post-handover to address any queries or challenges.

• Stakeholder Engagement:
Liaise with clients, contractors, and existing FM service providers to ensure all stakeholders are aligned with the mobilization objectives.
Maintain clear and regular communication with the Business Development Manager and Head of Operations, providing updates on mobilization progress and milestones.
Build strong relationships with clients to ensure satisfaction during the mobilization phase.

• Compliance and Quality Assurance:
Ensure all mobilization activities comply with company policies, client requirements, and relevant regulatory standards.
Conduct quality assurance checks during the transition and stabilization phases to ensure service excellence.
Identify and resolve any operational gaps during the mobilization process to ensure alignment with the approved solution.

• Reporting and Documentation:
Prepare and submit progress reports, detailing mobilization milestones, resource allocation, and potential risks or delays.
Maintain detailed records of all mobilization activities, including handover checklists, snag reports, risk assessments, and operational readiness plans.
Provide post-mobilization reviews, identifying lessons learned and areas for improvement for future mobilization projects.

Experience, Knowledge and Skills:

Education:
Bachelor’s degree in Facilities Management, Engineering, or a related field.

Experience:
8+ years of experience in facilities management or project mobilization roles.
Proven experience in managing large-scale mobilization projects, including transitions from existing FM providers or contractors.
Strong understanding of operational workflows, snagging processes, resource planning, and CAFM systems.

Skills:
Excellent project management and organizational skills.
Strong communication and stakeholder management abilities.
Proficiency in Microsoft Office and CAFM software.
Ability to manage multiple projects and prioritize tasks effectively.