Careers

Role Purpose:

The Soft Services Manager is responsible for overseeing and managing all soft service operations within the facility. This includes housekeeping, cleaning, security, pest control, landscaping, waste management, and other non-technical support services.

The purpose of this role is to ensure a clean, safe, hygienic, and well-maintained environment that enhances occupant satisfaction and supports smooth business operations.

Key Task and Responsibilities:

Operational Management

• Manage day-to-day soft service operations (cleaning, security, pest control, landscaping, waste management).
• Ensure services are delivered as per contract scope and Service Level Agreements (SLAs).
• Conduct regular inspections and audits to maintain quality standards.
• Develop and implement SOPs for soft services.

Team Management

• Supervise cleaning supervisors, security teams, and outsourced vendors.
• Manage staff scheduling, attendance, and performance evaluations.
• Provide training and ensure compliance with company policies.
• Maintain discipline and workplace safety standards.

Client & Stakeholder Management

• Act as the primary point of contact for soft services.
• Handle client feedback, complaints, and service improvement plans.
• Conduct regular review meetings with clients and vendors.

Vendor & Contract Management

• Manage third-party service providers.
• Monitor vendor performance against KPIs.
• Verify invoices and ensure cost control within approved budgets.

Health, Safety & Compliance

• Ensure compliance with HSE standards and local regulations.
• Conduct risk assessments and safety inspections.
• Implement hygiene and sanitation protocols.

Budget & Reporting

• Prepare  budgets and control operational costs.
• Generate monthly performance and incident reports.
• Monitor consumption of cleaning materials and supplies

Experience, Knowledge and Skills:

• Bachelor’s Degree in Facilities Management / Business Administration (preferred)
• 5+ years of experience in soft services or facilities management
• Strong leadership and communication skills
• Knowledge of HSE regulations
• Vendor management experience
• Problem-solving and decision-making abilities